Chinese Language Institute – Middle East
Terms & Conditions
These Terms & Conditions apply to all courses and training programs offered by Chinese Language Institute – Middle East. By enrolling in any course, students agree to comply with the following policies.
1. Course Registration & Payment
- All course fees must be paid in advance or in accordance with the terms stated in the official invoice or contract.
- Fees must be settled before the course start date, unless otherwise agreed in writing.
- Once the course starts, all fees are strictly non-refundable.
- Course fees must be used within the agreed validity period stated in the course plan. Any unused classes after expiry will be forfeited without refund or transfer.
2. Group Classes
- Once a group course has commenced, the fee is non-refundable regardless of attendance.
- Any absence will still be counted as a class taken.
- All class fees must be paid in full by the end of the course/session.
- Missed classes cannot be rescheduled or credited, but lesson summaries may be provided at the discretion of the teacher.
3. Private Classes
- Once a private class has started, the fee is non-refundable.
- Cancellation Policy: Private lessons may only be rescheduled if the student provides at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will be charged in full.
- Course packages must be used within the stated validity period; expired classes cannot be refunded, rescheduled, or transferred.
4. Attendance Policy
- Regular attendance is essential for learning progress.
- Any absence must be reported to the teacher as early as possible, preferably by SMS or phone call.
- Missed lessons are counted as taken and will not be rescheduled unless covered by the private class cancellation policy.
- Students must maintain at least 70% attendance to receive a Certificate of Completion.
- Students arriving more than 15 minutes late may be marked absent at the teacher’s discretion.
- The institute reserves the right to cancel or reschedule classes due to teacher availability, public holidays, or unforeseen circumstances. Make-up sessions will be arranged in such cases.
5. Refund & Cancellation Policy
- A 15% administrative fee will be deducted from the course fee if the student decides to withdraw before attending any class.
- Refunds (when applicable) will be processed via cheque within 3 to 7 working days.
- Once a student has attended any class, no refund will be issued under any circumstances.
- Registration and stationery fees are non-refundable at all times.
Refund Process:
- Student submits a refund/cancellation request in writing.
- Request is evaluated by the administration.
- Approved refunds are issued within the stated timeline.
6. Rescheduling & Institute Rights
- The institute reserves the right to adjust class schedules due to teacher availability, public holidays, or emergencies.
- In cases where changes are initiated by the institute, make-up classes will be arranged.
- The institute may amend these Terms & Conditions with prior notice to students.
7. Student Conduct
- Students are expected to maintain respectful behavior towards teachers, classmates, and staff.
- Disruptive behavior may result in suspension or termination from the course without refund.
8. Contact Information
- Students must provide valid and up-to-date contact details (mobile number and email).
- Any change in contact details must be reported to the institute immediately.
9. Agreement
By enrolling in a course at Chinese Language Institute – Middle East, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.